We’re a lot like the first person who looked at a steam engine and thought, I bet we can do better. By lighting the fire of innovation, we’ve been able to equip our Ambassadors with the tech they need to deliver customer service experience that support your brand’s growth and evolution.
At Activus Connect, you’ll work with customer service experience professionals and passionate industry experts. We’re not just talking about reps who can say the right words in the correct order. We’re talking about our Ambassadors—skilled workers who rely on flexibility, creativity, and empathy to aid them in Elevating Experiences™ and creating genuine human connections.
Whether you’re a local start-up or a multinational corporation, we have solutions to help you leverage a flexible workforce of passionate brand Ambassadors. Whether your support needs are large or small, we’ve got scalable services to suit your unique requirements.
Though that’s obviously one of our top priorities. It’s also about having CX Ambassadors who understand your industry and can speak your brand’s values in your brand’s language. Plus, as part of our SmartVirtual™ platform we monitor and score each of our interactions to ensure we really understand customer sentiment, compliance, and quality assurance.
Our fully-integrated SmartVirtual™ platform is secure, comprehensive, and simple to deploy. Whether you’re building your outsourced CX capabilities from the ground up or looking for a platform to integrate with your current capabilities, we have the necessary solutions to support your customers across all channels.
Modern customers expect to be able to communicate with brands wherever they are, whenever they need. Our omnichannel approach lets them interact with your brand via any media channel, from any device. Our support channels include: Voice, Email, Chat, Social Media, Text, Web or Self-Serve Bots, and Video.
More than just technical support and back-office solutions, customer care is about providing an effortless, seamless experience. Each customer touchpoint presents a unique opportunity to inspire your customers to love and share your brand.
These days, it takes more than an exceptional product or service to turn casual customers into loyal brand evangelists. Through streamlined and consistent customer experiences and smart sales support, we’ll help you recruit and retain customers across a variety of touchpoints.
Social media allows brands to connect with key audiences around the world with just a few simple keystrokes. And, considering the fact that over 72% of the global population uses at least one form of social media, it’s becoming an increasingly important space for building and maintaining your brand’s reputation. Plus, a cohesive social media brand voice helps boost brand authenticity and customer trust, which is crucial to building brand loyalty.
In a tech-run world, it’s more important than ever to provide top-notch technical support to your customers. Our skilled Ambassadors have mastered the art of humanizing the technical support experience and can translate the needs of tech experts and novices alike.
These days, it takes more than an exceptional product or service to turn casual customers into loyal brand evangelists. Through streamlined and consistent customer experiences and smart sales support, we’ll help you recruit and retain customers across a variety of touchpoints.
We know our clients and their brand needs are as multifaceted and diverse as our Ambassadors. That’s why our training focuses on teaching each Ambassador to speak your brand’s language, in your voice.
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